Our reputation relies on building strong relationships with our customers to ensure that we meet their requirements

Diagnosys India discussing test program / test strategy /coaching

The certification and accreditation details of our world-wide offices are to the following Quality frameworks:

Office Accreditation
Diagnosys Westford, USA CMMI Level 3 accreditation
Diagnosys Bangalore, India CMMI Level 3 accreditation (25558), ISO 9001:2008 (13Q13214)
Diagnosys, Ferndown, UK ISO9001:2008 registration, FM551883

Diagnosys is committed to achieving sustained profitable growth by providing and supporting products and services that consistently satisfy and enhance the needs and expectations of our customers.

This is achieved through the adoption of a Quality System which meets the requirements of BS EN ISO 9001:2015 and reflects the competence of the company to existing customers, potential customers and independent auditing authorities. We encourage staff to consider risks and opportunities with respect to their work and are committed to improving our processes as a means to achieving greater customer satisfaction. The quality management system has been developed to support the context of the business and the needs of interested parties including internal and external issues that may affect the achievement of the business goals.

Senior Management accept accountability for the effectiveness of the Quality Management System. Objectives and targets are set and monitored for our manufacturing and service processes so that their performance can be measured. Senior Management hold regular reviews of the quality system to assess its effectiveness.

All members of staff are involved in achieving our business goals and employees are individually responsible for the quality of their work. We regularly monitor our processes with the aim of continually improving our performance, products and services.

It is also our policy that suppliers shall work within our quality management requirements or have independent certification and that we meet the requirements of our Customer’s and any legal or statutory codes of practice associated with the services we offer and the products we produce.

The CMMI® Institute, a subsidiary of Carnegie Mellon University, is dedicated to elevating organizational performance through best-in-class solutions to real-world challenges. The Institute is the home of the Capability Maturity Model Integration (CMMI)® for Development, Services, and Acquisition; the People Capability Maturity Model; and the Data Management Maturity Model (DMM) SM, which are capability improvement models that create high-performance, high maturity cultures. The models are used in thousands of organizations worldwide to deliver business results that serve as differentiators in the global market.
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Diagnosys' Quality Policy

Customer Satisfaction

Customer satisfaction is a key business goal. Our reputation relies on building strong relationships with our customers to ensure that we meet their requirements; feedback is elicited so that we can measure our performance.

Process Improvement

Process improvement initiatives are implemented across our offices worldwide to ensure the consistently high quality of our products and services. Key Performance Indicators (KPI's) are used to monitor performance and metrics are reviewed at regular Management Review meetings.

Employee Communication

We ensure all opportunities are taken to deliver the quality message and to communicate the high quality standards required to our employees.